Ibtisama
1 Reviews
Worst experience
I have been a loyal customer of Spot on Beauty for over eight years, but my recent experience was incredibly disappointing. During my visit for eyebrow and upper lip services, the staff member who attended to me was rude and unprofessional. When I politely pointed out her behavior, she responded by raising her voice and speaking to me in a disrespectful manner, even in front of other customers. I went to approached the manager to address the issue but there were three girls, but instead of listening to my concerns and handling the matter professionally, the staff present defended her behavior and disregarded my feedback. Rather than acknowledging my loyalty as a long-term customer and offering an apology, they dismissed my concerns and continued their work. This was extremely disheartening, especially considering the excellent service I’ve received in the past. Customer service should always be respectful and attentive, but unfortunately, this recent experience left me feeling unheard and disrespected. I asked about the manager and owner but they didn’t tell me about that,I hope that the management at Spot on Beauty takes these concerns seriously and ensures that this kind of behavior is addressed, so it doesn’t happen to other customers.