Author: Fatosh

Absolutely shocking experience at Spot On Beauty today. I went in for eyebrow threading and upper lip and chin hair removal. The beautician suggested waxing the upper lip and chin instead of threading, saying it would be less painful, so I agreed. She then threaded my eyebrows. The entire removal took less than 4 minutes, which already felt rushed. She asked me to check my face in a mirror placed far away near their equipment area where it’s difficult to properly see whether all the hair has actually been removed. I did asked if they had hand mirrors,’’ she said, we are not allowed to provide hand mirror to customers company rules she said!! Clearly this shows they don’t want us to see incomplete face threading. I paid £14 and left. When I got home and checked in a proper mirror, I was shocked to see that many hairs had been left on my eyebrows, chin and upper lip. The job was clearly not finished and I ended up waxing the areas again myself. This felt extremely rushed, careless and unprofessional. Charging customers £14 for a service that is clearly not completed properly is unacceptable. I would strongly advise people to avoid this place unless you want to waste your time and money and still leave with hair left on your face.