Posh Hair Studio

I went in to get a trim and have long layers. My hair was very longwaist length. Owner showed me how much to cut and i agreed. However… she ignored what we agreed and i ended up having hair very short, barely to my shoulders and no layers at all!!. How hard can it be to do a trim and layers? I was fuming but got told i need to oay £35. I didnt think i needed to read the reviews as it was a simple trim and layers!! How wrong i was. Owners son was screaming and running around the shop and the otger stylist stunk of fags. It smelt as if she had a bath full of cigaretts!. Not professional or respectful at all. Im shocked this place is still trading. Please do not come here!!!