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Visitor Service Assistant

Visitor Service Assistant

(Casual work and permanent hours
available)

ROLE DESCRIPTION

The Visitor Service Assistants are primarily based within the East Court and support front of house operations within the Victorian Theatre and assist with the wider event programme, specifically covering information points during live music, sport, exhibitions, and park events. The Visitor Service Assistants also provides cover for the Ice Rink Reception as and when required.

The ideal candidate will have experience dealing with customers face to face along with strong verbal communication skills. Prior box office or front of house experience is advantageous along with knowledge of Alexandra Park and Palace events and operations.

Alexandra Palace East Court is open to the public daily from 09:00 to 17:00, 7 days a week. Shifts usually start at 08:45 and end at 17:15. Morning, afternoon and day shifts are available.

On event days the Visitor Services team will work across all areas of the building and start and finish times are dependent on the event calendar. This may include some late night working during concerts and theatre productions.

Alexandra Palace Ice Rink is open to the public daily. Start and finish times depend on the needs of the business but early morning (07:00 start), day (09:00 start) and evening (15:00 start) shifts are available.

We have a number of contracts currently available including;
• 1 x full time (37.5 hours per week)
• 1 x part time (22.5 hours per week)
• Casual (work is offered on an as and when needed basis)


The hourly rate is £9.91

HOW TO APPLY

To apply for the role of Visitor Services Assistant please send your CV and a cover letter outlining how you meet the requirements of the role to recruitment@alexandrapalace.com,


Please state in your application if you are looking for permanent hours or casual work. Please also complete and return an Equalities Monitoring Form with your application.


Applications will be shortlisted on receipt


Please note that due to the volume of applications we are unable to provide feedback to those not shortlisted for interview

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