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Visitor Service Assistant – Ally Pally

Visitor Service Assistant – Ally Pally

Alexandra Palace is the iconic north London venue that offers everything you need for an extraordinary
event or great day out with the benefit of some of the best panoramic views of London. Ally Pally, as it is
lovingly known, hosts exhibitions, live music, live sport and corporate events throughout the year.

It is an exciting time to join us as we have just completed extensive restoration work to bring the
Victorian Theatre back to life. The restoration process has breathed new life into a space that has
been hidden for over 80 years. Preserved in a beautiful state of arrested decay and frozen in time,
the complex work has created a space that retains the charm and character of the theatre while
being fit to host contemporary productions.

The Visitor Service Assistants are primarily based within the East Court and support front of house
operations within the Victorian Theatre and assist with the wider event programme, specifically covering
information points during live music, sport, exhibitions, and park events. The Visitor Service Assistants
also provide cover for the Ice Rink Reception as and when required.

The ideal candidate will have experience dealing with customers face to face along with strong verbal
communication skills. Prior box office or front of house experience is advantageous along with
knowledge of Alexandra Park and Palace events and operations.

Alexandra Palace East Court is open to the public daily from 09:00 to 17:00, 7 days a week.
Shifts usually start at 08:45 and end at 17:15. Morning, afternoon and day shifts are available.
On event days the Visitor Services team will work across all areas of the building and start and finish
times are dependent on the event calendar. This may include some late night working during concerts
and theatre productions.

Alexandra Palace Ice Rink is open to the public daily. Start and finish times depend on the needs of the
business but early morning (07:00 start), day (09:00 start) and evening (15:00 start) shifts are available.
We have a number of contracts currently available including;
• 1 x full time (37.5 hours per week)
• 1 x part time (22.5 hours per week)
• Casual (work is offered on an as and when needed basis)
The hourly rate is £9.91

To apply for the role of Visitor Services Assistant please send your CV and a cover letter outlining
how you meet the requirements of the role to recruitment@alexandrapalace.com,
Please state in your application if you are looking for permanent hours or casual work.

For further information and to apply, please click here