About the Role
We are looking to appoint an enthusiastic and experienced Customer Service Advisor on a full-time, fixed term basis for our busy contact centre, based in Alexandra House. This position is offered on a fixed term contract for a period of 6 months with the potential to be extended.
You will operate across the core activities of the service dealing with customer enquiries received by telephone, email, and webchat or through social media activity, using appropriate IT systems to log, action and respond. Other responsibilities will include:
Contribute to the provision of high quality, professional customer facing services.
Demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
Assist customers in a way that reflects Haringey’s Values, Principals and Pledges.
The role encompasses assisting residents across a variety of different issues, mainly raising Repairs.
Skills and Experiences
You should have extensive customer services experience – within a contact centre or in a face to face environment and you will ideally have experience of local government, housing association or local government housing experience.
This role is dedicated to the repairs and housing team and as a result, we are ideally looking for someone who has previous experience in dealing with customer queries relating to repairs, rent enquiries, reporting and other housing related enquiries.
Although this position is predominantly based in the Digital Contact Centre, flexibility and adaptability are a must as the role will be based across the whole of customer services and you may be expected to move to other services or locations (including face to face centres) in line with business requirements.
Benefits & Other Information
Haringey Council is an employer of choice and offers an extensive benefits package including:
30 days annual leave (26 annual leave days + 2 privilege days + 2 statutory days) excluding bank holidays
Excellent pension scheme (24.9% contribution from Haringey)
Salary : £27,978 - £28,992 pro rata
Working conditions (Working Pattern) : Full Time
Contract Type : Temporary / Fixed Term
Full Job Description HERE