About Haringey
Haringey Council is one of 32 in London. Haringey is an extremely diverse borough and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth.

We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role
As the Customer Experience manager, you will lead the Corporate Feedback team, develop and implement a framework for the authority to learn from feedback, and champion improving the experience residents, businesses and service users have.

Skills and Experiences

About You
We are looking for someone who is an experienced complaints manager in a local authority setting, who is customer focussed and will embrace change, making an impact and deliver. Your ability to develop the team around you and support colleagues across the organisation will be critical to your success.

Benefits
Flexible working hours, 30 days + bank holidays, Excellent pension scheme, plus training opportunities.

Shortlisting Dates
Monday 26th April 2021

Interview Dates
Tuesday 11th & Wednesday 12th May 2021

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