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Housing Liaison Officer x4

Housing Liaison Officer x4

Salary: SO1 – £30,585 per annum
Location: Haringey, North London
Contract: Permanent

Hours: 36 hours per week 

Remote/ office based 

About the role:

To be part of delivering a high quality, consistent, flexible, value for money comprehensive service to all tenants and leaseholders, including tenancy management, new tenancies, and tenancy changes, interviewing service users and dealing with general enquiries.

To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.

About you:

You will be responsible for achieving and maintaining tenancy management performance outcomes and standards, which will be regularly reviewed. You will provide a resident focussed value for money service and assume responsibility for liaising with residents, gathering information as necessary, carrying out relevant checks and solving resident issues effectively as they arise.

You will be expected to demonstrate commitment to our customers, the local community and our reputation as per Homes for Haringey’s key behaviours and attitudes identified within the competency framework.

Duties and responsibilities

  • Support the tenancy management team and department aims and priorities in providing a high-quality tenancy management service to all tenants, and leaseholders.
  • Be responsible to the Tenancy Team Manager for the provision of a range of tenancy management responsibilities. To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
  • To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To refer particularly complex issues to a Tenancy Caseworker.
  • To devise a plan of action to resolve the case and ensure that actions are followed through; or in particularly complex cases refer to the Tenancy Caseworker for action.
  • To agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
  • To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Tenancy Caseworker where appropriate.
  • Investigate reports of unauthorised occupation, working with the Fraud Team and Tenancy Caseworkers to ensure appropriate action is taken.
  • To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
  • To undertake any other duties commensurate with the general level and responsibility of this post.

Essential Qualifications

  • A high standard of literacy and numeracy

Essential Experience

  • Working with the general public, preferably in a service delivery setting.
  • Working in a diverse community
  • Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
  • Knowledge and awareness of safeguarding issues
  • Knowledge of social housing and housing management

Knowledge and skills

  • Ability to effectively organise and prioritise own workload.
  • Able to use IT systems and equipment including MS Office and mobile working devices.
  • Ability to work as part of a team and work with others to ensure projects and tasks are completed on time.
  • Ability to use own initiative and to work under pressure.
  • Ability to contribute to team’s overall performance to meet departmental and business plan targets.
  • Ability to demonstrate the organisational communication standards.
  • Able to write clear and concise letters and reports
  • Able to collect and present data clearly.

About us

Homes for Haringey is an Arms Length Management Organisation (ALMO) of the London Borough of Haringey. We are firmly committed to working collaboratively toward building a spirit of team working in which innovation is encouraged and individuals can thrive. We are committed to developing our employees and provide a wide range of learning and development opportunities, flexible working, generous leave entitlement, and access to the Local Government Pension Scheme.

For further information regarding the role please contact us on: HFHRecruitment@homesforharingey.org

Follow us on our ‘Homes for Haringey’ via LinkedIn, for all our up to date vacancies. 

 You will need to provide a CV and a Supporting Statement to be considered for this vacancy.

The closing date for completed applications will be Monday 25th October 2021 @ 11pm.

  • Contact: Tia Perry