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Customer service officer

Customer service officer

Customer Service Officer
Scale 6
Full Time

About Haringey

Working in the public sector is all about making a difference to people’s everyday lives, making the environment in which they live a better place, and giving them the tools, they need to improve their own lives and play an active role in the community.

We’ve got huge ambitions for Haringey. As the shape of local government continues to change, we’re determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life – through excellent education, training, access to facilities and community empowerment. We’re committed to growth that can benefit all of our residents, by strengthening the borough’s local economy and bringing in new facilities and activities. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role

We are looking to appoint multiple candidates for the Customer Service Officer on a full-time basis for our busy contact centres, based in Wood Green (Alexandra House) and Tottenham (Marcus Garvey Centre), although the location is subject to change within the Haringey buildings.

This role is dedicated to supporting several key services across the Council and Homes for Haringey (Parking Services, Council Tax, Housing Needs/Benefits, Repairs and General Enquiries) dealing with customer enquiries received by telephone, email, and webchat or through social media activity, using appropriate IT systems to log, action and respond.

Flexibility is required for this post, as on occasion you will be expected to move to other services or locations (including face-to-face centres) in line with business needs.

About You

You should have extensive customer services experience within a contact centre or in a face-to-face environment, and demonstrable experience of undertaking a diverse range of tasks.

You should have a strong sense of providing excellent customer service, combined with a natural capacity for empathy in dealing with sensitive and potentially distressing calls. Possessing excellent objective handling skills and an edge of resilience is key to the role. You will have a keen eye for accuracy to ensure information is recorded in accordance with legislative requirements.

Click the link below to apply for this job


Additional Information

Closing date for applications: Tuesday 4th January 2022
Interviews: Week commencing Monday 10th January 2022